01
Product and Application Confirmation
The process begins by confirming what the customer needs.
For regular orders, this includes the product name, grade, quantity and packaging requirements. For new projects, our technical team may first review the application and recommend suitable products for sample evaluation.
Confirming the correct product before commercial processing helps prevent specifications and application requirements from becoming disconnected.
02
Commercial Requirements
After the product is selected, our team confirms the relevant commercial information, including order quantity, destination, packaging, delivery expectations and any special project requirements.
For multi-product orders, the products are reviewed together so that production and shipment planning can be coordinated more effectively.
03
Production Planning
Confirmed orders are arranged according to product requirements and production availability.
Our production, customer service and supply-chain teams communicate throughout this stage to keep technical and commercial order information aligned.
For customers with regular purchasing requirements, earlier planning can help coordinate production with expected consumption and delivery schedules.
04
Quality Evaluation
Every batch undergoes physical and application testing before shipment.
The relevant product characteristics and application performance are evaluated according to the product type and intended use. Only after the required evaluation is completed does the order proceed to shipment preparation.
05
Packaging and Order Preparation
Products are prepared according to the confirmed packaging and order requirements.
When customized packaging, private labeling or other OEM services are required, the relevant specifications are reviewed before execution.
The team also confirms the information needed for shipment coordination and commercial documentation.
06
Shipment Coordination
MICHEM’s supply-chain team coordinates the shipment according to the agreed order and destination requirements.
Customers receive relevant updates during order execution so that they can prepare for import arrangements, inventory planning and production scheduling.
07
Delivery Follow-Up
Our cooperation continues after dispatch.
If customers need assistance with product information, order documentation or technical questions during evaluation and use, the relevant MICHEM teams remain available to provide support.