01
Before Product Selection
Start with the application, formulation and performance target.
Technical Support
From Product Selection to Production Troubleshooting
MICHEM technical support is designed around the complete customer evaluation process—not only the product specification.
Our team can help customers identify a suitable grade, compare samples, review formulation performance, interpret unexpected results and determine the next useful test.
For the fastest technical discussion, share the application, target performance and the evidence you already have.
- 01Identify a suitable grade
- 02Compare samples
- 03Review unexpected results
Contact Us
Talk Directly to Our Technical Team
Send us your application, current formulation challenge and target performance — we will help you identify suitable product grades for sample testing or commercial supply.
Head Office
Shandong Michem Chemical Co., Ltd.
No.277 Gongye N Road, Licheng, Jinan, Shandong, China Mon – Sat, 08:30 – 18:00 (GMT+8) · Typical reply within one business day
WhatsApp
+86 (0) 178 6218 6910
Fastest response channel
Email
carrie@michemcn.com
Quotations, TDS / SDS requests
Telephone
0086-531-88965350
Sales & technical enquiries
Fax
0086-531-88967332
Documents & formal orders
How We Can Help
How We Can Help
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01
Product Selection
Identify product families or grades according to the intended application and target performance.
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02
Formulation Development
Review the material system and help determine which additive direction is appropriate for a new or improved formulation.
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03
Sample Evaluation
Support comparative testing of candidate grades and review the customer’s results.
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04
Product Replacement
Evaluate a MICHEM product against an existing material using technical data and performance comparison.
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05
Troubleshooting
Review unexpected laboratory, production or application results through a structured evidence-based process.
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06
Product-Use Guidance
Discuss dosage direction, testing logic and important formulation variables according to the product and application.
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07
Documentation Questions
Help identify the correct TDS, SDS, certification or other project-related technical document.
Technical Support at Every Stage
Technical Support at Every Stage
02
During Laboratory Testing
Compare candidate products under controlled conditions and document the variables.
03
During Production Trials
Confirm performance using the actual raw materials, water, equipment and operating conditions.
04
After Commercial Supply
If an unexpected result occurs, review batch, formulation, process and application evidence before drawing conclusions.
What to Include
What to Include in a Technical Request
Product Information
- MICHEM product and grade
- Batch information, if relevant
Formulation Information
- Binder system
- Fillers / aggregates
- Relevant additives
- Product dosage
- Water level
Process Information
- Mixing procedure
- Production equipment
- Resting time
- Temperature
Test / Application Information
- Test method
- Test timing
- Expected result
- Observed result
- Photos / videos
- Test records
Recent Changes
- New raw-material lot
- Supplier change
- Formula adjustment
- Production change
- Weather / application-condition change
You do not need to provide unnecessary confidential information. Share the technical context required to evaluate the question.
How We Investigate
How We Investigate an Unexpected Result
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01
Define the Problem
Clarify the exact symptom and how it was measured.
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02
Review the Evidence
Look at product/batch, formula, dosage, raw materials, mixing, test method and environmental conditions.
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03
Identify the Most Relevant Variables
Determine whether the issue may be linked to product selection, dosage, compatibility, production conditions or application environment.
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04
Plan the Next Test
Change only the variables needed to answer the technical question.
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05
Review the Result
Compare the new result with the original baseline.
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06
Confirm in Customer Conditions
Validate the final direction in the customer’s actual production and application environment.
Laboratories Behind the Support
Laboratories Behind the Support
Depending on the application, evaluation may focus on water retention, thickening, workability, open time, sag resistance, adhesion, flexibility, flow, setting behavior, water resistance, air control or surface quality.
- Water retention
- Thickening
- Workability
- Open time
- Sag resistance
- Adhesion
- Flexibility
- Flow
- Setting behavior
- Water resistance
- Air control
- Surface quality
Physical Laboratory
Evaluates product characteristics, supports grade comparison and contributes to batch-level quality evaluation.
Application Laboratory
Tests products in representative formulations and helps connect technical data with practical performance.
A Note on Final Validation
A Note on Final Validation
MICHEM provides technical recommendations based on available product, formulation and test information.
Because final performance depends on the customer’s raw materials, formulation, production process, service conditions and local requirements, customers should confirm the finished product under actual conditions.
Closing
Send Us the Application, Target and Latest Result
You do not need to solve the problem before contacting us. A clear description and useful test data are enough to start.